Privacy Policy

[Last edit: 02/08/2024]

1. Introduction – Data Controller

The website operating under the URL lagοuvardos.com is managed by the entity responsible for its operations, herein referred to as the “Website.” This entity will be referred to as “Company,” “we,” or “us” throughout this page.

To provide our services and comply with our legal obligation, we process information through the Website, which may lead, directly or indirectly, to your identification, as users.

According to the applicable legal framework on data protection and privacy, some of this information is considered “personal data”, while you, as users, are characterized as “data subjects” and we, the Company, are the “controller” of your data.

This Policy aims at providing information in a clear and simple way about the data we process, the purpose and the legal ground for the processing, the recipients of your data and, finally, your rights and how you can exercise them.

In case you have any questions regarding the processing of your data or the exercise of your rights, you are more than welcome to contact us via email or by phone.

2. Our key data processing principles

We are committed to ensuring that your personal data are processed in a fair and transparent way, in compliance with the applicable legal framework, in particular the General Data Protection Regulation (GDPR) [Regulation (EU) 2016/679] and the national legislation. Simply put, this means that:

• We process your data only for specified, explicit and legitimate purposes, as defined in this policy – we do not process your data further for purposes incompatible to the original ones (purpose limitation).
• We only process data which are adequate, relevant and limited to what is necessary in relation to the purposes that we have set (data minimisation).
• We make every effort to ensure that your data are accurate and that you can ask for their correction or deletion where applicable (data accuracy).
• We keep your data in a form which permits your identification only for as long as it is necessary for the purposes that we have determined in advance, as described in this policy (storage limitation).
• We make every effort to ensure the security of your data, and to prevent , among others, any unauthorized or unlawful processing, and accidental loss, destruction or damage (integrity and confidentiality).
• To ensure the adequate protection of your data, the Company implements internal security policies, takes all appropriate technical and organisational measures and trains its staff, which is bound by confidentiality and privacy clauses. In addition, we use technologies which ensure the security of your data, e.g. Secure Sockets Layer (SSL) certificate, as well as encryption and anonymization methods.

Our goal is to integrate information security and data protection principles in all aspects of the Company’s operation. In this context, we monitor the security measures on a regular basis and, if deemed necessary, we align them with the new best practices.

3. What data we process and under which conditions

In principle, we process your data only when you provide them in an active manner to us, e.g. by filling out a contact form, or by sending an email to us.

Τhis rule does not fully apply to certain technical data which are automatically collected with the help of cookies or similar technologies. Please visit our cookies policy for further information.

Α. Information we receive automatically
Due to the nature and function of the World Wide Web, as soon as you visit our Website, your IP address and other information, such as the date and time of your visit, the website from which your visit originated, the type of your browser and operating system, is recorded in our server’s special log files. Although we are not in a position to identify you on our own based on this information, your IP address is considered to be personal data.

The legal basis for collecting and storing data in our server’s special log files is our legitimate interests, since our goal is to ensure network, information and services security, in case of accidental events or unlawful or malicious actions that compromise the availability, authenticity, integrity and confidentiality of stored or transmitted personal data (e.g. avoiding “denial of service” (DoS) attacks), as well as to effectively resolve any technical issues.

This processing is in compliance with the applicable legal framework, as it does not entail serious risks for your rights and freedoms. Furthermore, it is necessary for the purposes of the legitimate interests pursued by us, according to the GDPR and the national legislation.

Β. Information provided to us by you
We process personal data provided by you in case of Contact via email/contact form.
Data we process:

1. Full name
2. Telephone (optional)
3. Email address
4. Company

Important note: Your message should include only the necessary information related to your request. Please avoid any unnecessary reference to personal information either yours or any third party’s.

Purpose:
We process this data, in order to be able to contact you in response to your message. Sending an email or submitting a form does not make you our client and you are not enlisted in the relevant database.

Legal Basis:
We process your data because we consider it as our Company’s legitimate interest (art. 6 (1) (f) GDPR) to reply to your questions, and also to maintain and improve the communication between you and our Company.

4. Who has access to your data

Access to your data is permitted to authorised members of our staff. They process your data in a strictly confidential manner, only to the extent and in the context of the purposes which you have already been informed about.

Furthermore, to provide our services to you, we share some of your data with our partners. These companies (Data Processors) do not process your data for their own commercial purposes but only for the purposes mentioned above and only on behalf of and for the Company, with the exception of any legal obligations imposed by the applicable laws. When transferring your data, the Company takes all appropriate technical and organisational measures to ensure the highest level of security possible.

One of the main criteria we choose our partners is their commitment to respecting the rules regarding the protection of your data. Additionally, our partners are contractually bound to provide the necessary safeguards and to take all appropriate technical and organisational measures to ensure the lawful processing and protection of your data and rights.

These companies provide us with certain services, like (a) web hosting services and (b) services related to functionalities of the Website, (c) online promotion of our services.

5. Social Media

General information regarding social media
Based on the case-law of the Court of Justice of the European Union, the Company, by processing social media (Facebook, Instagram) users’ personal data, as the page administrator, may be considered a joint Controller with the social media provider. This relationship concerns only the user’s data processing operations that take place through the page, e.g. the use of a like button on a post. This processing is based on the consent given by the user, as described above.

The Company takes all appropriate technical and organisational measures to ensure the security of data processing via social networking platforms, including, but not limited to, applying restrictions to the number of persons with administrator-level access to each page.

The Company is responsible only for the means it processes your data for its own purposes (communication, provision of services and promotion) and to the extent that it exercises control over your data. On the other hand, it bears no responsibility for the way any social networking platform processes your data.

We urge you to be extremely careful about the content you post on our social media pages, especially when you provide your own or any third party’s personal information. In case you choose to communicate with us, please make sure that the page you are contacting is indeed our official page.

Comments on Social Media
In an effort to improve our services, we encourage users to comment on posts and/or on our pages on social media in a way that promotes public debate and pluralism.

We make every effort to provide a safe online environment, however we do not have a general obligation to review the content that is submitted by users on these platforms.

We reserve the right to remove any kind of content found to be in violation of our terms of use, such as content that is abusive, vulgar, pornographic, threatening, or constitutes advertising, infringes intellectual property rights or contains a false statement about the user and at the same time we reserve the right to block users who submit such material. The terms of use of each media where the comments are published shall apply concurrently.

In case you think that there is content in our Company’s social media pages, which affects you in a negative way or otherwise violates our terms of use, please contact the administrators directly.

6. Where and for how long we store your data

Your data is stored in the Website’s server, which is hosted in a data center located within the European Economic Area (EEA). The data center is operated by a certified company which takes appropriate technical and organisational measures in order to avoid data breaches. We may keep copies of certain data in other Company’s systems which may be hosted outside the EEA. In such cases we transfer your data with adequate safeguards and keep them safe, using the most suitable international data transfer tools, such as Standard Contractual Clauses and any relevant supplementary measures.

Your data is stored strictly for a period of time which is considered necessary for our processing purposes. For example, we keep data related to recruiting purposes for twelve (12) months after their submission.

7. What are you rights and how you can exercise them

According to the applicable legal framework, you have a set of rights regarding the processing of your data by our Company. In particular, you have the right:

• To submit a request to the Website to be informed whether we process your data and, if so, what types of data (right of access).
• To have inaccurate personal data rectified, or completed if it is incomplete (right to rectification).
• To request, under conditions, the erasure of the data (right to erasure).
• To request, under conditions, the restriction of the data processing (right to restriction of processing).
• To object, under conditions, to the processing of your data by us (right to object), especially with respect to the processing relating to marketing purposes (e.g. newsletter).
• To request the data that you have provided to us in a structured, commonly used and machine-readable format (right to data portability), as long as it is technically feasible.
• In case of data breach, which is likely to pose a high risk to your rights and freedoms and as long as it does not fall under any of the exceptions provided in the GDPR and the national legislation, the Company has the obligation to communicate the breach to you without undue delay.
• Depending on the circumstances, we may request additional information necessary for your identification before you can exercise the rights described above.

In principle, the Company has the obligation to respond to your request promptly and, at the latest, within one month. If deemed necessary, taking into account the complexity of the request and the number of the requests, that period may be extended by two further months. In any event, we will inform you as soon as possible, and always within one month after the submission of your request, concerning the progress made and the reason for any possible delay.

In case your request is manifestly unfounded or excessive, in particular because of their repetitive character, the Company may either i) charge a reasonable fee taking into account the administrative costs for providing the information or making a communication or performing the action requested, or ii) refuse to act on the request.

In case you consider that we do not comply with the personal data protection laws, you have the right to lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr, 1-3 Kifissias Ave., Athens, P.C. 115 23 Greece).

8. Hyperlinks

On our Website you can find hyperlinks which allow you to access third party websites. These links have the sole purpose of facilitating your web browsing and they do not imply, in any way, our endorsement or approval of the content of other websites. Accessing these websites is solely your responsibility and we strongly urge you to read each website’s privacy policy and terms of use carefully.

9. Minors

The Company offers its services exclusively to individuals over 18 years of age. When a request is submitted to the Company, the user is presumed to be over 18 years of age. In case the user is under 18 years of age, it is presumed that consent is given or authorised by the holder of parental responsibility over the user and that information will be provided, upon request from the Company.

Since it is not technically feasible to effectively control the age of the users of the Website, in case a minor submits personal data in violation of our terms, we will delete all relevant information. We will not delete this information if it is deemed necessary to establish, exercise or defend legal claims or fulfil a legal obligation.

10. Changes in policy and updates

This policy may be changed at any time and without prior notice. Guided by the principle of transparency, we will inform you on any major changes in our policy. However, you should regularly review our policy, since the use of our Website means that you accept these terms.